Report a Missed Collection

You can report a missed waste collection here.

Please note:

• We are not able to accept a report of a missed collection until the day after your collection was due. We have to allow the full day for our waste crews to either collect your waste, or let us know why they have not been able to.
• A report must be made within two working days of your scheduled collection with the exception of a Friday. Reports relating to a Friday collection must be made before the end of Monday.
• We are able to access reports made by our crew at the time the collection was due and will compare this with the information you provide. With certain vehicles we are also able to view photographs and CCTV. If there is a log to explain why a collection was not completed, it will appear at the bottom of the form.
• During peak season periods, collections may occur before 7am.

To get started, please enter your postcode in the 'postcode' box and select your address from the drop down list.